News – 17 September 2026
For many people across Cornwall, getting to a healthcare appointment isn’t always straightforward. At Healthwatch Cornwall, we hear from people about the challenges that can make it harder to access the care they need, and transport is one of the issues raised most often. Limited public transport, long travel distances, mobility needs and the cost of travel can all make attending appointments more difficult.
This guide brings together information about services and support that may help you get to health and care appointments. We also want to hear from you if transport has made it difficult to attend, delayed your care or meant you missed an appointment, so we can share people’s experiences with those who plan and provide services.
NHS Patient Transport Service
The NHS Patient Transport Service (PTS) is available for people whose medical condition means they need support to travel to and from healthcare appointments, and where it would not be appropriate for them to travel by other means. Eligibility criteria apply, so it’s worth checking whether you qualify.
Check your eligibility or book transport:
📞 01872 252211
🔗 https://cios.icb.nhs.uk/health/patient-transport/
Volunteer Cornwall Community Transport
Volunteer Cornwall operates a county-wide community transport scheme using volunteer drivers to help people get to appointments and other important journeys. This service may be particularly helpful for people who have limited access to public transport, are unable to drive, or need support getting to essential appointments.
📞 01872 265300
🔗 https://www.volunteercornwall.org.uk/services/transport/
Age UK Cornwall Transport Services (TAP)
Age UK Cornwall’s transport service helps people access healthcare appointments and other essential journeys through a network of volunteer drivers.
📞 01872 223388
🔗 https://www.ageuk.org.uk/cornwall/our-services/communitytransport services/
Community Transport Schemes
There are a range of local community transport options available across Cornwall, including:
• Community car schemes
• Dial-a-Ride services
• Community buses
• Accessible transport services
You can find a full list through Cornwall Council.
🔗 https://www.cornwall.gov.uk/transport-parking-and-streets/public transport/cornwalls-transport-services/community-transport/ [cornwall.gov.uk]
Help with Travel Costs
Some people may be able to claim help with travel costs for NHS appointments through the Healthcare Travel Costs Scheme. If you’re on certain benefits or have a low income, it may be worth checking whether you’re eligible.
Find out more:
🔗 https://cios.icb.nhs.uk/health/patient-transport/
Need Support?
If you’re unsure where to start or aren’t sure which transport option might be right for you, Healthwatch Cornwall can help you find information about the support available and point you towards organisations that may be able to assist.
📞 Call us: 01872 273501
🔗 Visit: www.healthwatchcornwall.co.uk
📧 Email: enquiries@healthwatchcornwall.co.uk
Has Transport Affected Your Care?
Has transport ever made it harder for you to get to a health or care appointment, or caused you to miss, delay or rearrange care? We’d like to hear about your experience. Tell us what appointment was affected, what transport issue you faced, and how it impacted your care. Your feedback helps us highlight barriers and share insight with decision makers to support improvements across Cornwall.
Information correct at time of publication – services and eligibility may change. Please check all services, eligibility information, telephone numbers and links before relying on the information below.